Privacy Policy

1Company Information

2Information We Collect

Depending on how you use our services, we may collect:

3How We Collect Information

Information may be collected when you:

• create an account or purchase a subscription
• contact us or complete forms
• use the Platform or connect third party integrations
• visit our website or communicate with our support team.

4How We Use Your Information

We use your information to:

• provide our services and manage your account
• process subscriptions and provide customer support
• improve our software and develop new features
• maintain security and detect fraud
• comply with legal obligations
• communicate important service updates
• send marketing communications where permitted by law.

5Lawful Basis for Processing

We process personal information under one or more of the following lawful bases:

• performance of a contract
• compliance with legal obligations
• legitimate business interests
• your consent where required.

6Sharing Your Information

We may share information with:

• payment providers and cloud hosting providers
• IT support providers and email service providers
• professional advisers
• regulatory authorities and law enforcement where legally required.

We never sell your personal information to third parties.

7International Transfers

Where information is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, including contractual protections approved under applicable data protection legislation.

8Data Security

We use appropriate technical and organisational measures designed to protect personal information, including:

• encrypted connections & secure cloud hosting
• role-based access controls & password protection
• routine security monitoring & system backups
• restricted staff access.

While we take reasonable steps to protect information, no internet-based service can be guaranteed completely secure.

9Data Retention

We retain personal information only for as long as necessary to:

• provide our services
• comply with legal obligations
• resolve disputes & enforce our agreements.

When information is no longer required, it is securely deleted or anonymised.

10Your Rights

Subject to applicable law, you have the right to:

• access your personal information
• request correction of inaccurate information
• request deletion of your information
• restrict or object to processing
• request data portability
• withdraw consent where consent is relied upon
• lodge a complaint with the Information Commissioner's Office (ICO).

11Cookies

Our website uses cookies and similar technologies to remember user preferences, improve website performance, understand visitor behaviour, enhance user experience, and maintain website security. You may control cookies through your browser settings.

12Children's Privacy

Our Platform is intended for business users. We do not knowingly collect personal information directly from children under the age of 13. If we become aware that such information has been collected without appropriate authority, we will take reasonable steps to delete it.

13Third Party Services

Our Platform may contain links to third party websites or integrate with third party services. We are not responsible for the privacy practices or content of external organisations. Users should review their privacy policies separately.

14Marketing Communications

Where permitted by law, we may send updates regarding our products and services. You may opt out at any time using the unsubscribe link in our emails or by contacting us directly. Service-related communications will continue where necessary to administer your account.

15Data Breaches

If a personal data breach occurs which is likely to result in a risk to the rights and freedoms of individuals, Easy Pet Planner will respond in accordance with applicable UK data protection legislation, including notifying the Information Commissioner's Office and affected individuals where required.

16Changes to this Privacy Policy

We may amend this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our services following publication of an updated Privacy Policy constitutes acceptance of the revised version.